Zizzi - Cheltenham

The food was good but the service was not. We waited almost one hour to be served olives, then the starter arrived some time after that. Then restaurant was not busy but the staff were not attentive. It spoilt our dining experience.

On arrival we felt ignores as we waited for sever minutes before anyone came to seat us. We noticed that this happened to others.

Average food

The service was excellent although the restaurant was very busy when we arrived. The food was of a high quality and I would definitely go back again.

Lovely restaurant, good service, fantastic starter. I didn't think the Crab Cannelloni tasted of much and we were a bit chilly.

A nice evening meal with a friend. Lovely setting for delightful food.

Food was good. Service was good.
Unusually setting great atmosphere.

Excellent customer service, quiet and beautiful venue.

Choice of food and quality acceptable for the price and for a multinational chain of restaurants, although we did book online for their special offer otherwise it would have been quite expensive for what you got. We ordered two large bottles of Peroni incredibly expensive. Service by staff accetable nothing outstanding they all seemed a bit flat and tired probably not that contented!! The biggest disappointment from three years ago was lack of atmosphere. This is a wonderful building with fantastic features but they are not shown to their best advantage. In fact they have now put up what I can only describe as fairground lighting up above the diners heads which prevent diners from looking up at the magnificent ceiling and pillars. I can only assume it is to stop people seeing and going up to the mezzanine floor on the next level where they have comfy sofas, a nice bar and further seating. Presumably it's because of the extra cost of staffing the upstairs bar and extra work for waiters going up and down stairs. When all this was open and operating it had a much better atmosphere with nice music of jazz piano and saxophone. It's the same old story when times get a bit tough companies are looking to see where they can save money. The sad thing is at 10 o'clock on Friday night it was nearly empty, when I was there last three years ago it was full and full of atmosphere so perhaps it was false economy of the company to try and cut corners to save money! No incentive to go back.

Great location, service, food lovely.

Left standing by the door on arrival. Given wrong menu (1 menu between 2 people) by waiter. When waitress came to take order she had to look for correct menu and we had to choose all over again. Starters took ages to arrive and food was cold. Mains and pudding OK. Restaurant was very busy with lots of Xmas parties and there weren't enough staff.