Vellore Restaurant at the Macdonald Bath Spa Hotel

Excellent Food. Poor Service!

For a supposedly award-winning restaurant, we were a little surprised by the limited menu available. As everything on the menu was the same for the two nights we stayed, except for a different choice of cheesecake on the dessert menu, by the second night, we were both struggling to find something we wanted to eat, without having the same meal two nights running, and we’re not particularly fussy eaters. The service was not very good on the first night... Slow to take our order, no bread on our table, the food was barely lukewarm, there wasn’t really much to eat on our plates and the petits fours were missing from the tea that we ordered at the end of our meal, even though they were listed on the menu. The temperature of the restaurant was also quite cold. The food was tasty, just not very warm and not much of it, considering the prices they were charging. To be frank, we went back to our room hungry. On our second night, the service was faster and knowing what the portion sizes were like, we’d made sure to eat a hearty lunch and to stock up on some biscuits, just in case! However considering that the cost of vegetables is relatively cheap, you would think that more than two straggly pieces of broccoli could be used per serving and that the watercress salad promised with the steak would actually arrive on the plate. I’d also asked for no ”crispy capers” with my salmon, which was duly delivered with about 8 soggy ones all over it instead! The couple on the table next to us had to complain as they were billed £29 for a bottle of wine that was only £25 on the menu and the manager argued with them that it wasn't wrong and even went to prove it from the wine menu, only to find out that they were right. They had still been wrongly billed when they checked out the next day! We’d booked half board on the basis that this was our 30th wedding anniversary and we wanted something special, but in fact we’d have been better paying less for our stay and eating elsewhere.

Lunch booked here whilst on a Spa day - supposed to be a lovely treat. Food very disappointing - lukewarm and incredibly bland(visually and on the taste buds). Beware seagulls swooping down and grabbing your food if you sit outside on the terrace !

Excellent choice on menu

Very good dining experience, with friendly staff and great food! Would recommend

A wonderful cream tea in beautiful surroundings with great service.

Excellent quality of food and service at dinner but extremely restricted choice. A la Carte menu had only one item more than Table d'Hote and that was a sharing platter. Could not recommend for that reason. High quality breakfast

Great food and atmosphere. Would definitely recommend.

The dining room lacked atmosphere. The leeks with my main course we're undercooked so I asked for a steak knife to cut them but that didn't do the trick. I tried but they were inedible which I reported to the server who in turn told the chef.

Lovely romantic evening, food was good not exceptional.