The Freemasons Arms

We booked a table for a family meal on Easter Day at Freemasons pub in Hampstead . We were shown to our table and our drink order was taken. We did not receive any drinks after half an hour so we asked another waiter to get them. Eventually some of the drinks arrived but two were missing so my son in law went to the bar to get them. I spoke to one of the managers about the drinks issue and also about the special offer I thought I had booked from the website for a fixed price of £12.95 for Sunday lunch as advertised on the pub website site. This price did not seem to be available and it was just ordinary menu prices. This is very bad practice to trick people into thinking they are paying one price when this is not the case. The manager was completely disinterested in either the drink delay issue or the meal offer price and no apology or sign of sympathy was shown. They just seemed to want to take our money with out giving proper customer service.

Excellent menu, good wine. Lovely environment. Family friendly so be prepared for lots of kids!

Spacious, comfortable pub, ideal for dining with children. Service was punctual and friendly even though it was a busy New Year's Eve lunchtime. Food was excellent although non-meat options are limited on Sundays. We've been here before with another family and never been disappointed.

Great food, location, ambience

Nice ambience but food was not convincing. Had the fried fish with vegetables. Fish was not tasty and vegetable so hot and mashy that it was obvious it has been only warmed up and warmed up to quickly. Steak was chewy. Audience more elderly people. They have a nice garden for drinks and would probably only come back to have a drink in the garden.

Awful. Food horrible, tables dirty. The setting is beautiful but they need to drastically learn cooking and cleanliness . Will never go back

Really enjoyed meal portions could have been a bit bigger nice table waitress could have been a bit more chatter

Food excellent, size of table very good, lots of space BUT the day we went (a Monday) coincided with a large party in another room so service was very very slow. Not the fault of the waiters, but it was lucky we weren't in any hurry. Prices very reasonable.

Very nice place but the food and the service (waiting time) have a lot of room for improvement

Overall I have to say that I always enjoyed The Freemasons food wise and service wise. We were there Sunday with a group of four people. We ordered chicken roast which had hairs in it and three carrot salads with half of the incredients showing on the menu. It was so busy that no waitress cared about our complaint. Not even a fresh meal was offered as a replacement. This is really sad that such a good pub lost the quality I am used to.