The Ferry

It was a total disaster! The Ferry is no longer what it used to be.... one there are not enough staff. You used to have Australians New Zealanders Polish all fast enthusiastic and bright....where have they all gone. At Sunday lunch there were only 2 main staff and a young chap helping.....had to wait ages to be served...my friend and i had the Roast Pork which was fine. However when i asked for some Horseradish Sc the young man just out the jar dow in front of me.....not even a tea spoon to serve myself with. The staff were polite but very slow. We had to ask for the dessert menuvit was not offered.
The ferry used to be great. Its lost its way...so sad.
i went back in the evenung as i was meeting other friends.....it was even worse than the lunch session! Slow service......but there was THE most ghastly Indian woman with her family. Her 2young sons were the kids from hell! Running about yelling just auful. Your staff did nothing to stop this apalling situation! When we complained he replied thst it was a family restaurant.well if that is the case you should supply a paper mat and colouring pencils for the kuds to do.
we waited more than 25 mins for 2irish coffee and a cappucino and the waiter felt so bad he removed it from the bill.
you need to send in the undercover boss oncognito to see how bad it is!

Visit worked well. The smoked salmon tacos were good.

The service was fine but the meal wasn't. My crab & lobster fishcakes were only just warm. I couldn't eat one as it got cold.The asparagus and pea felute were stone cold. The pea felute had congealed. My husband said his dinner was only just warm. The plates being hot would have helped. The menu sounded good. We were very disappointed and went home straight after the dinner.

We had a very poor experience at The Ferry. We have been going there for years as we are based 5 mins away and really like the location and setting. Unfortunately the service was terrible and the food was not great at all. We had to ask 3 x times for our table to be cleared from the last seating when we first sat down, I had to hunt for the menus between each course and we had to again ask for the table to be cleared throughout dinner. We were not approached once by the staff to ask if we need anything and when we did finally flag them down to ask for sauces and salt/pepper, they brought us empty bottles and were dismissive when we asked for them to bring full bottles. By the time they arrived the food was cold. I appreciate it was busy but the basic level of service was not good enough and for the price we paid, it was a huge disappointment.

Excellent food and service

Great Sunday lunch by the river. Really friendly staff and great food.

The booking system was v good the meal was O K
You allow your waiting staff to dress and express themselves as they wish we could not believe the way they present themselves
We actually thought the head waiter or the manager was an undesirable from the street
We have used the ferry many times but are now thinking perhaps we may not come again
Why have you chosen to downgrade yourselves your waiting staff should have some sought of uniform
White shirts and black
You are aiming now at a different type of client not the ferry i new very sad
The music in the restaurant upstairs was too loud background fine

Very poor. Service was inadequate by it appeared to o be untrained and I supervised staff. I ordered two starters instead of one main. The squid appeared to have no squid just batter. The sticky duck salad was not a salad. This was one of my favourite dishes in the past. Lovely salad with lots of duck in a lovely sauce. What I got was bits of duck on slices of vegetables, carrots, courgettes and I'm not sure what the white slices were and the sauce was slimy. I did not enjoy my meal at all.

Nice food, but very poor slow service

Lobster and crab Fishcakes were tasteless and Fries looked and tasted as though they had been around the kitchen for a while !
Very disappointing as on previous occasions the Fishcakes have been very tasty.Other dishes ordered were excellent.