- Huvudrätt: £12
- Matkostnad: £20
10 out of 10 brilliant
22 december 2017
från Market harborough
Offering an eclectic selection of British and international dishes, the Secret Garden Restaurant sits on the ground floor of Alton Towers Hotel. A beautiful brasserie-style venue, a healthy children's menu is also available.
Alton Towers Resort - Secret Garden
Alton Towers Resort, Stoke on Trent, ST10 4DB
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(**** 19 mars 2018 av J Evans från Wales
A terrible experience. We queued for approx. 25 mins before getting a table in the restaurant (despite having booked). When we eventually got in, it was clear that there were many empty tables - the only reason we had been forced to wait was the hotels ineptitude to prepare for guests. Once seated, there was clearly an issue with service in the restaurant - I had to chase absolutely everything (placing an order, the drinks, the starters, the main courses and the desserts). The final straw was waiting 20 mins for a jelly to be brought from the kitchen - which only came after I chased it twice. We were clearly not alone in our experience. The staff had no clue what they were doing, and management were completely absent. It was pathetic.
Breakfast was self service, so was better - but still lots of issues like tea bags had ran out, no clean tea spoons, no hot chocolate, etc.
It was obvious that no-one cared about the customer experience.
(**** 8 mars 2018 av Jon Paul Garner från BLACKPOOL
Hi there booked the santa sleep over like we do every year every year it's fantastic but this year I have to say was no so great on the food side what a bloody let down the food was food at night omg that was bad started was pressed chicken the sauce that came with it and dryed to the plate and the beetroot had done the same the chicken had start to curl up and had a hard coating on it so that got sent back the I had the Xmas dinner well the stuffing ball was like rubber bounce ball and the pigs in blankes was the same the mash was not fresh and come in a bag and Turkey was hard not a lot off it the veg was over done the soggy then I had the orange cheese cake that was the worse cheese cake I think I have ever tasted in my life all 3 teams was sent back and the stuff I reorder was no better very poor standers of food when it cost a lot of money to go there for 1 night the breakfast was ok we have been 5 times over the last 6 years and I was so disappoint this year with the service of food thanks Jon garner
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((*** 29 januari 2018 av Susan Adsett från Tewkesbury
Disappointed with the menu this year. Butchers Block removed - no Salmon! Struggled to choose a dish I liked. Had to eat the same dish for two nights running. The option to have bar food throughout the day was not evident, as we were told we had to eat in the Restaurant, even at lunchtime. Seemed to be a lack of staff.
(**** 7 januari 2018 av Bah humbug från Warwick
Awful compared to last year. The change from a buffet was a big mistake. It took 50mins for the starter to arrive and then a further 30mins for the mains. This is too long to wait with children. The change from a buffet to a set menu should have been communicated in advance so a comparison with the roller coaster restaurant could have been made. It feels like a cost cutting exercise and very disappointing. We will not be staying for a santa sleepover again and we have stayed three times previously. On a positive note the server was very friendly and accommodating.
(((** 3 januari 2018 av Louise Needham från Burton on trent
The Christmas meal was enjoyable the Christmas pudding was a little diasapointing in size and presentation and had to be returned.
Breakfast was very poor standards have dropped buffet style free for all is very unrelaxing and the quality of the food and coffee was poor.
Staff are very good and helpful
((((( 22 december 2017 av Miss Leev från Market harborough
10 out of 10 brilliant
((((( 22 december 2017 av Karen Francis från Birmingham
Firstly I spoke to a receptionist following booking Breakfast with Santa experience online. She was very helpful and booked the table for dinner as well as breakfast. I received an email promptly with timings and location.
We dined in the secret garden restaurant having 3 course dinner menu. The service from our waiter was exceptional. I have a pork allergy and he spoke to the chef with regards to stuffing. Between the chef and the waiter I was able to have turkey and stuffing (made especially for me with just safe and onion - no porkmeat). Our preferences and those of the children were provided and we were made to feel very special indeed.
(**** 19 december 2017 av J White från Crewe
We have been attending the Santa sleep over for about 8 years.
This year the service in the secret garden was terrible, we where booked in at 8.30pm
By 9.30pm we where still waiting for mains and drinks, we had only had our starter.
When I asked our waiter was told was waiting on the chef, 20 mins later we where given out mains and drinks.
I think this is extremely poor service and far too late to expect a 7 year old to wait for food!
By the time we had finished out evening meal we had missed the show , we just managed to catch the last 2 songs!
It's normally fab food and fab service sadly not this year!
(**** 15 november 2017 av Jane Butler från Alton
Not much option on menu , wanted a Pizzi as saw Pizzi oven lit , but no Pizzi so why is there a Pizzi oven . Service was really slow and when food arrived there wasn't a lot off it , husband had seafood rio sort said was very mushy . Son had pork belly really small portion . Wouldn't eat here again . But the waiter was very polite .
((((( 14 november 2017 av Sharon från London
After spending the day in Alton Towers it was nice to come back to the hotel for a relaxing meal. We give this restaurant 5 stars, the chefs cater for all types of food allergies or intolerance's and give 5 stars for that too. The food was cooked perfectly and taste was perfect, cant wait to go back!
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