Very poor, the staff seemed really demoralised and not very friendly apart from one girl with long brown hair and glasses she was nice and pleasant. The meal was for my sons 16th birthday - three of us had steak and for £16.95 it was very bland looking on the plate, the mushrooms and onion rings weren't very nice. The steak was tough and only really worth about £6.95 in my opinion. The meatball spaghetti was nice so they told me but the dishes were stone cold making the meal go cold too quick and the drinks were really overpriced. Overall for a £100.25 bill only two of our diners were really happy. I didn't complain at the time because I didn't want to make a fuss as it was a birthday treat. I won't be visiting any Frankie & Benny's for a long time. I wouldn't recommend going here to my family and friends, I was really disappointed.
Bit disappointed. Used F&B's Kiddy a few years ago but it has really gone downhill. Not the cleanest establishment anymore and they've added tables to get more in, which meant we were pretty cramped and people pushing by all the time. There were 3 of us so they sat us at 2 small tables pushed together, not a problem excepy the one table was an inch higher than the other making it difficult to have a 'sharing combo because we couldn't put ghe dish in the centre of the table. The menu was ok but the choice of drinks was awful. I only drink ales and my wife 'carling', they only had mediocre lager for my wife and tiny bottles of sub standard american pale ale at hiked up prices, £5 for 330ml of nasty beer. We felt rushed as my daughter asked for 10 minutes after the starter & main meal before choosing a dessert but after 5 minutes the waitress said "are you ordering a dessert or what ?", we did but wasn't the most friendly place.
Visited at 5pm which was a good time as not to many people were eating. Speedy service and food. Got busy around 6pm and slowed down the service but not too bad. Would recommend using the app and voucher offers. Kids eat free was a great deal and brought the bill down to a very reasonable level.
Service was very friendly and helpful but we were served stale dough balls and given the wrong garlic bread - they did take these off the menu
Our server was excellent. The meal was lovely as usual as carbonara and spaghetti meatballs are just heaven. Mini sweet to finish. Yummy!
We had a great time as always! Very attentive staff, good food and nothing is too much trouble
Food was lovely.Service a bit slow.
My fiance birthday meal so had to book in advance... Was sat upstairs so could people watch those downstairs over the railing... Although drink and side was slightly delayed...waitress couldn't be more helpful.
We had a wonderful time for my youngest son's 8th birthday. The food was delicious!!!! The only gripe we had was we were sat right by a speaker and it was VERY loud! They did oblige by turning it down a few times, but it was still too much, especially as we had an older guest with us.
Good food but rather noisy