Prezzo - York

One of the better chain restaurants in my opinion but still room for improvement. Our starters (giant meatballs/calamari) were both lovely but the pizzas for main course weren't as good as expected. The base was quite doughy and tough - the pizza cutter was needed just to cut it into pieces to eat as the knife couldn't get through the base. I've eaten at Prezzo several times over the years and would still return as many of the dishes are lovely but I wouldn't recommend the pizzas.

Food was good but service is very poor. Duty manager is poor and staff had poor understanding. So wrong items brought, bill incorrect so ruins the experience

Service was good, food was tasty although the chips could have been hotter, overall good meal

Usually love Prezzo but this was the worst one I have been to. The restaurant was so warm it was uncomfortable. The food came out way too quickly and was luke warm. My pasta was very plain and the pasta shells were hard. No one came to offer any cheese as they usually do, or offer to get us another drink throughout our entire meal, after trying to get their attention multiple times we gave up. I go to the chain all over the country but I wouldn’t go to this one again.

we have dined regulary at prezzo in york but this the service was dreadful we were there for 3 hours -there were mistakes in our order
so because of this i dont think i could dine with you again
,

The chilli and king prawn pasta was very nice, as was the balsamic garlic bread starter. No problems with the food whatsoever. We had to ask twice before we got water for the table, although the fact the glasses were cold was appreciated, and the ‘carafe’ of wine was a milk jug. A member of our party was mistakenly bought Wine when she had ordered a pink gin spritz. Overall the service was not great, maybe because it was busy, but the restaurant and food were very nice

Food was great. Date loved it. Set the tone really nicely. Drinks was good. Thanks for putting lemon in the tap water! It was cool I could add toppings to my pizza to make it my own.

To your credit, I have alregies (eggs and nuts) and my date is vegetarian so we were both a bit concerned we couldn't find anything to eat going here. We joked whilst ordering food we couldn't be further from the truth and were spoiled for choice. (Well done!)

It is however a recurring issue with this restraunt that your waitresses take too long to ask for the bill. This was fine for me on this ocassion (I wanted to extend the date for as long as possible ;) ) but you need to seriously work on this element of your service. It's been an issue for me in the past with other outings and I could see my date get visibly annoyed over the wait. I think in total we waited HALF AN HOUR to FORTY-FIVE MINUTES for the bill.

Awful

We did not get to dine.Having booked a table on Sunday 17th for 12.30 and travelling from Harrogate especially, we arrived to find the restaurant closed with no explanation. I am still awaiting one from the restaurant.

The penne alla rusticana was delicious & full of flavour. The server was lovely & efficient.