Prezzo - Hemel Hempstead

Waitress was lovely but half tables food came out after the other half already finished dinner.
They also forgot someone’s starter so she had that after her mains
Little disappointing

The service was appalling. From the moment that we stepped into the restaurant and were ignored for several minutes by managers walking past us. We had booked and were eventually shown to a table, we ordered drinks and after 15 minutes, we had to ask if there was a problem. Our starters then took another 45 minutes to arrive. Although the restaurant was not full, we looked around and noticed that on the 5 or so tables near us, nobody had food. The waitresses seemed to spend their time walking around the restaurant or standing by the kitchen hatch. The man who we assumed was a manager as he was not wearing a waiters uniform, and who had ignored us so well at the door,seem to spend the evening chatting to tables of females. The food when it finally arrived was ok, but not worth the wait.

Shoddy service, very slow, and not many staff. Waiter was not customer focused. We saw others complain.

Poor service and mains.

I have already emailed in with the below but for your records I have copied my comments below.
I dined with two other guests on Sunday 11th November at 7pm the Restaurant was not particularly busy and the branch was not short staffed. After waiting over 10 minutes had to walk to the bar and ask to place a drinks order we ordered two glasses of wine and a cocktail plus water for the table, the water was never brought to the table throughout our visit. I then had to flag down a member staff to place an order for starters. once finished we sat with our dirty plates for an exceeded amount of time at which point i walked to the bar again where two members of staff were stood but not at that time preparing any drinks, i asked for starters to be removed and stated we were ready for our mains, this did not take long to arrive but did have to request condiments twice. we were left for such a period of time i got up myself and fetched the menus so we could look at the dessert options i thought this would have been an indicator that we were finished and would like to order dessert but no i yet again had to go to the bar and call a member of staff over. the desserts arrived but without spoons at which point the manager (who was sitting near by) pointed to the staff to fetch spoons. all three desserts were advertised with raspberries but these were not served and we were not advised if these were out of stock. the starters and mains were absolutely lovely so compliments to the chef but the service was absolutely terrible which was highlighted even more with staff sitting and eating or standing around talking. all three of us work in a Michelin stared restaurant which i was not expecting those standards however if our guests received a fraction of the service or lack of what we received we would have been expected to offer the meal at no charge. i hope this can be resolved as i said the food was lovely it purely was the staff and service that let it down.

Staff were really good but we had to wait 50 mins for our starters. I imagine this isn't normally the case as a fantastic beasts had come out so i think there was a rush on. Food was really good when it came out!

We enjoyed our food and staff were helpful.

Very easy to book online. Been to Prezzo several times. Never disappointed. Bright and cheerful atmosphere, great service and good food

We always go to this restaurant, but on this occasion we were disappointed as the spaghetti was very salty.

Food was fine but terrible service. Waited nearly an hour for our main, had to keep calling the waiter over to ask for drinks which were never refilled and to ask to order. After waiting over 20 minutes for our dessert I was then told they had run out. Won’t be returning.