Prezzo - Hemel Hempstead

Left for half hour before drinks came. Starter was wrong so was a main course and we had 4 different waiters serving us.
Very disorganised and disappointing. Won’t be returning to this branch.

Light, airy, friendly, prompt reception and seating. Servers just attentive enough without bring troublesome.
We got everything we wanted just as we wanted. A very nice evening dinner.
My Spaghetti chili kings prawns were excellent.!

Nice meal, good services

An extremely disappointing visit for what was supposed to be a celebration of my wife's birthday. Hemel restaurant is a lovely venue but the service was awful. Had to wait a long time for drinks. Starters and mains came out at the same time, Sons main was wrong (so at least they could not reserve that . When we finished the starters the mains were not even reheated and we were served cold fish / spaghetti king prawns even though we had been assured a fresh meal would be prepared. We felt extremely disrespected. I dont blame the waitress or the manager particularly as they tried, but the kitchen staff clearly did not give a hoot about serving edible appealing food. My wife feels that she can never go back to the restaurant again. The house red is a good red wine of which you should be proud to serve.

Even though we had a late table and were the only people in there and the staff clearly wanted to go home they were still very professional and friendly and did not rush us. Food was good and service was prompt.

The service was really slow I think there may have been new staff who didn't really know what they were doing? Had to ask us twice if we would like dessert as we were sitting there ages waiting. Then when we asked for the bill the waiter had to ask us what our mains were? All a bit disconcerting? And it was really noicey, couldn't hear each other speaking

Overall very good. Food was great, service was lovely and fast. Nothin negative!

Restaurant was cold, we were shown to a table that had not been set and left for 15 minutes before a waitress came to take orders. We ordered four main meals, one with a side, and one starter dish, all to be served at the same time, as well as three drinks & water for the table. When the drinks arrived, mine (disaronno & coke) came with a small bottle of diet Pepsi. I asked the waiter for regular pepsi and he came back and advised that spirits are only served with diet pepsi, if I wanted regular, I could purchase a larger bottle alongside my drink. I asked if they were out of stock or if they just only serve spirits with diet and then another member of staff interrupted, placed a bottle of regular Pepsi on the table and said "dont worry" to waiter.

The starter & side dish arrived without any of the mains. As we still didn't have any cutlery, we asked the waitress for some and queried where the mains were. She said they were coming. When the mains arrived, two were not hot, one had cold spots in the dish. The waitress offered to have the cold one re-heated, which we said yes two. I had pea & pesto penne which was not particularly good but majority of vegetarian options that had been listed on the menu last time I visited prezzo had been removed, which most options containing either mushrooms or chilli, neither of which I can eat.

The waitress was very friendly and dealt with any issues we raised promptly and with an apology but it seemed she was the only competent member of staff meaning the overall experience was disappointing and we wont be back.

Good service, food good nice restaurant

Unfortunately the food service for the third time I’ve eaten here was yet again extremely slow. The first two times I visited the restaurant it was frustrating but the restaurant had only just opened so I assumed they were just finding their feet. It’s not a coincidence that the food was so slow again. It was not even a packed restaurant! The food was good when it finally arrived and the service was much improved in comparison to my first two trips but I would not eat here again. I used to hold prezzo in high esteem but it has effected my view of the brand.