Prezzo - Chippenham

So for Christmas I got a sharebox voucher which is a meal for 2 including starters, main, dessert and a drink each. When I booked I called up to confirm I would be able to use the voucher, on doing that the girl said it is a set menu and can’t be altered at all. I explained to the girl that I didn’t like anything on the menu and she said there was nothing she could do.
When I arrived the girl checking us in said to us have you got your voucher and I said no I didn’t bother bringing it as the girl on the phone said we wouldn’t be able to use it on any other meals. This turned out to be untrue as the girl checking us in said that we could have changed what was on the set menu.
So what could have been a free meal turned out to be £40 which should have been free as I could have actually used my voucher.
I really am not happy about this at all!

Good food well presented and served with a smile.

We had a lovely meal and the venue was very pleasant, and the staff welcoming.

Birthday celebration with a family of four. Starters, Mains and Puddings plus drinks. The food was delicious, pizza, two pasta dishes and one sea bass with salad which was succulent and flavoursome!

Popped in for an early dinner. Food and service all really good

I already sent in a more detailed review about why myself and my partner were unhappy.

It wasn’t necessary awful, it just wasn’t good.

The food wasn’t amazing, we were served different toppings without being told about it (plus what it said on the menu didn’t really compare to what the pizzas were, received no recommendations after we asked, were charged £7 for a glass of wine that I did not like and had to ask for them to remove after ordering a replacement (after trying to flag someone down with no success), was sat in possibly the worst table in the restaurant. List goes on, wasn’t an awful meal. You just compare it to the other restaurants in chippenham and there is a clear step down when you compare what they do, how they handle simple ‘problems’ and the overal taste of the food. Shouldn’t leave regretting the £50 you spent because you could have gone somewhere else.

Good - really improved since previous visit with more staff and better all round service

Excellent as always

Service was very good, waitress was very attentive and friendly.

Lovely service, kids meal very good value for money.
The chicken and bacon salad was a bit burnt should of said.