Cast Iron Grill - Ware

Disappointing. Had booked Wine and Dine deal at Hanbury Manor via Bookatable. Was told on arrival that this deal had ended last
Month. Had to do a la carte, which was not what we booked for.

Special menu 2 meals for £59 not available despite having booked weeks earlier, it should have been pointed out it would not be available on the day of our visit (bad customer relations???). Consequently spending more money than intended (not a happy customer!!!! And we are customers you need on a regular basis!). Terrible Camembert starter.....one meal not available......food disappointing. Had to complain about a loud crowd of about 10/12 women welcoming friends as they arrived, screaming, laughing and not sitting down all walking around the table......horrendous noise when trying to have a quiet meal in beautiful surroundings. SUGGEST when you take large bookings, you request they meet in the bar BEFORE coming into the restaurant!!! We had to move from our table to the balcony for our desserts, customers deserve better.......especially when spending a lot of money. This was our first visit. Were we impressed with our first experience? Absolutely not, I do not wish to visit again.
!!!!

bland, uninteresting interior, mindless piped music and totally empty on Saturday lunch time. Tired food, boring menu, overpriced. Waiters very nice, pity they have to work there.

We had booked this restaurant for seven people as we were staying at Hanbury Manor for a school reunion event. The experience was terrible. The food was appalling. Three of us had crab linguine which was dry and overpowered with garlic. One of us sent this back and had no apologies from the waiter. There was another table of friends attending the reunion and when we got up to greet them the maitre d' told us in an extremely rude manner to return to our table. Four of us had had lunch in this restaurant earlier in the day and a club sandwich arrived with burnt toast. The staff were all incredibly rude both at lunch and dinner and the food was appalling. We will not be returning to this restaurant again.
I have given this one star as there is no option for no stars.
I would not recommend this restaurant under any circumstances.

Service terrible, food ok but not brilliant

The service was very slow. It took 30 minutes before anyone took our order after being seated. It was then 45 - 50 minutes before our food finally was served. We had 3 boys with us and we'd all ordered burgers so not a complicated order really and with no offer of complimentary bread whilst waiting, it was a long wait in total. Fortunately the food was at least hot when it arrived.

They offer a very limited menu for children, especially he fact that my boys were aged 10, 11, & 14 -- too old for mac cheese and gougons but not old enough to warrant a full adults menu, especially given the high prices.

I booked Oaks Grill at Hanbury manor but it came up cast iron grill but with hanbury manor and they had our booking. I went with a friend for our birthdays we were very disappointed the service was not good we had just had our starters the waiter came up and asked if we wanted the desert menu we hadn't had our main!!! They never came and asked us if we wanted tea or coffee we wanted to pay the bill nobody to be seen we had to find someone to pay the bill they added 12 1/2 % tip which we had removed sooo disappointed with our birthday meal !!!!

Really lovely Sunday lunch, great friendly staff and good choice of food, desserts were beautiful! Had a really lovely adternoon

Service was excellent , comfortable seating and the rib eye steak was excellent and cooked to perfection