Norton Park

We booked afternoon tea for mother’s day treat. We were a little disappointed that there was no Earl Grey tea but enjoyed the food

overall we weren’t that impressed with Norton Park’s afternoon tea experience.
The food itself was quite nice, though the chocolate was a bit too rich as we couldn’t finish a few of the cakes - on the other hand the sandwiches and scones were lovely.
My mine gripe was with the service; firstly the waiter seemed to be the only person serving in the bar and afternoon tea area and was additionally not told of our booking in time so our table wasn’t set up. Once the waiter finally came to serve us, He offered us afternoon tea in the bar, which wasn’t what we had wanted and had to ask to have our afternoon tea in the actual afternoon tea section! To be fair he did apologise for this and we understood it wasn’t his fault, but he then proceeded to forget to bring our plates, knives and napkins - we had to go and ask him again for them - again once he had finished serving those at the bar.
We were not offered a top up on tea so be warned you only get 1 small pot of tea for the price which isn’t great.
It was also a windy day and someone had left a fire exit open which kept banging away - minor thing but did add to what amounted to be a rather disappointing visit. We won’t be returning, nor will we reccommend the afternoon tea either.

It was awesome. They were short staffed but a great day. Lovely hotel. Lady bar manger not very nice but everyone else were super

This was a 21st gift. I have to say the food was delicious but the ratio of sandwiches to cake was wrong. Too many sweet things. Also it was a little inattentive. We were the only ones having a cream tea just to the side of the bar area and it was very much DIY. We had to ask for drink and refills and no one came to check on us to see how things were.
Overall the food was delicious but the attention to detail was very disappointing I’m afraid to say

This is the 2nd time we have eaten in the last four stays. The reason we are here and not the very good local pubs is we both wanted a drink. The food is average and not very exciting. That said it's presented well and tastes just fine. The staff are very good. However for a four star hotel it's not up to par. The food served in the bar is better.

We enjoyed Afternoon Tea very much. Plenty of excellent luxurious food.

A perfect balance of the 3 tiers. Served very quickly, vegetarian savouries were provided for one person as requested. Always great fun to eavesdrop on the other customers who are moaning about the lack of condiments on the table and things being "slightly overlooked". Very impressed how the staff always keep smiling ;)

The hotel is nice and location beautiful just a shame the food was a let down, wasn't enough of each option for everyone in our party and the selection was awful and so was the presentation. When asked we were advised that it was a selection of choice and random what you were given and you all weren't given the same thing! However looking around the room all the other parties had one each of each selection and there selection was very different to ours! We seemed to have the left overs! Also one of our party had a nut allergy and knew about this before we arrived that they thought it acceptable to put on the same plate and no advise which had nuts in!? The restaurant manager was rude to the nut allergy lady as well.

What a lovely way to spend an afternoon! Decadent, exquisite and indulgent... Lovely surroundings, high end ingredients, and a truly enjoyable experience.

Special mention to Jose, he was just fabulous!!

It was ok but service could have been better. We had to go and find people to ask for fresh tea and coffee. Then more milk so felt disappointed with the attention we received. Also twice I notified that the hen was gluten free which they hadn't prepared for therefore there were not any nice cakes for her so she had a substandard tea I feel. Don't think I'd come again