Manchester Smokehouse

Great service and delicious food.

We were very disappointed with the fact pizza wouldn’t be served at the restaurant despite it being on the menu. The only reason we chose this restaurant was because a cheese and tomato pizza was offered in the children’s menu and we were bringing our 4 year old niece. She was looking forward to the pizza to be told it’s not available because you are changing your menus. You should state online when people look at the menu beforehand that it is changing and don’t offer pizzas. We had people then starring as a consequence as she started to get upset that she couldn’t have it and she didn’t understand why. A lot of things we were told were unavailable and we couldn’t have. The food especially the chicken was extremely dry and the experience wasn’t the best.

On entering the restaurant, we were greeted by a lovely lady who showed us to our table. We ordered drinks & were given time too think about what food to order. We duly ordered our food & opted for a couple of starters to share between the four of us. They duly arrived & were delicious. The plates were cleaned away when we finished then the wait started. It was an hour before our main courses turned up & only then after we had complained. Only once during that time were we asked if we would more drinks - when the dishes were being cleared.
We were offered a round of drinks on the house as compensation for our order 'not printing out' in the kitchen although we hadn't had an issue with the starters which had arrived in a much more timely fashion. The fries were luke warm at best but to be fair, we all really enjoyed the burgers and/or brisket we had ordered. Then when we asked for the bill, to add insult to injury, we found we had been charged for the round of drinks supposedly on the house! We obviously argued the case, and although the floor manager insisted it was the kitchen's fault not hers, we eventually had our 'on the house' drinks taken off the bill as well as the cost of the starters. It was a shame that the service was so poor as the food was really quite nice, fries aside

Really enjoyed my meal. A few things not on the menu but that didn’t affect the evening. Food. Excellent. Service. Excellent.

Could of been better, as soon as we walked in we got told there was no pizza on the menu. Also wanted a pint of Estrella which wasn't been served. Food came out pretty fast but wasn't hot! Any cooler and I wouldn't of been able to eat it, onion rings were tasteless. Not once did anyone ask if our meal was ok! They didn't even ask when they took away our plates. The manager/supervisor was just sat in the corner on her phone. Won't be going again! Ashame as it was my husband's birthday.

Loads of things to choose from, however food took just less than an hour to come.

Great food and service

Superb. 2nd time there and can't recommend highly enough. Staff excellent.

The food, service and decor were all excellent. The bbq beef brisket was the best beef dish I've ever tasted! The smoked chicken that I ordered was delicious- thanks for a great meal!

Normally a very pleasant experience but in recent visits there has been a lot of items on the menu not available. Bit disappointed.