Hutong at The Shard

Awful Service !!
Inspite of booking 3weeks in advance n mentioning details etc !!
Tried calling the Reception as well very rude staff !!
The tofu dish was sooo sweet seemed like the poured the entire honey bottle !!
Made me wait 45 mins for the wrong dessert n the bill as well !!
After such an experience ITS NOT WORTH IT FOR THE VALUE OF MONEY !!

Great attention to detail, especially allergies & dietary requirements. Great service, welcoming environment. The view is to die for and the food is always stunning.

Amazing! Atmosphere,food, location and specially the service was unforgettable!

SUPERB SERVICE , VALUE AND VIEW AND OF COURSE THE FOOD WHICH WAS EXQUISITE , ALSO HAVE A BIRTHDAY SWEET WITHOUT IT BEING REQUESTED WHICH WAS A NICE TOUCH - THANK YOU

BEWARE BEWARE BEWARE. This place is all about the location and you really, really pay for it.

Service is TERRIBLE. The staff are so incapable on advising about portion sizes and what goes well with what. Our dining experience left us with a bad taste in our mouths and feeling like we'd been conned.

Upon arrival we were made to wait in a crowd of people who we'd been squeezed into the lift with while a man with a clip board explained one by one to couples and groups ahead of us that as they had no reservation, the options open to them (carefully listing all the Shard's other restaurants and bars and their pro's and con's one by one) were far less appetising than whatever he was guarding behind him. When it was finally our turn and we said we had a reservation at Hutong, he (in a heartbeat) gestured (through the door he was guarding) and barked 'upstairs'. Clearly he worked for 'Aqua' but for some reason had decided to position himself at the entrance to both restaurants and didn't take kindly to us wasting his time. Even though he'd just wasted 10 minutes of ours.

When we got upstairs we hung around by an empty desk for a while as staff members walked back and forth past us. Not one of them smiling, let along greeting us, or even looking us in the eye. A man and a woman eventually (painfully slowly) walked towards the desk and stood behind it, deep in conversation the whole time. When they had finished talking about whatever it was (I don't speak the language they were conversing in) she looked at me, deadpan, and said 'yes?'. I responded by saying we had a reservation for half past (it was now 25 minutes to) and after a few seconds of ignoring me and looking through some windows on a computer screen she looked at me, this time seemingly irritated at me for some reason and said 'your table isn't ready'.

Things went downhill from there on but I don't want to waste any more time on this place...

Great location with stunning views. Food was good but not the best especially at the prices they charge. And the whole evening felt rushed with the host essentially trying to push us into the bar even though we were still ordering food and drinks at the table. Great to try but don’t think it’s a repeat.

Lovely food great views great service for my husband's birthday.

Surpassed expectations, amazing food and wonderful service. Would defiantly recommend

A pleasant experience with well trained and efficient staff. The food was delicious (although my husband should have ordered more as the portions aren't large!) and the views spectacular.

We thought that the whole experience was amazing. The food was truly delicious, the service impeccable - we had a lovely waiter called Brandon. The views were fabulous despite it being quite a grey day. We will definitely visit again.