Gillray's Steakhouse & Bar

Good food in a very comfortable room. A bit difficult to find and seemed very much geared to hotel residents rather than external customers. Excellent service and good, if expensive, wine.

Excellent food, service and atmosphere. Highly recommended.

Very bad service ! Food was not great ! Steak over cooked and at d back ! Starter had main ingredient he oate missing! Warm champagne served ! Complaint many times waiter ignored !!
Very disappointed!!!

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Good food, fab presentation and great service, location was making it special

Had a lovely Christmas meal here. Location is perfect, beautiful hotel with a lovely view of Big Ben (shame it was still under scaffolding). The food was absolutely gorgeous, great value and good quality. We did have a slight issue, where my steak was over cooked, but the staff were very kind and took it back and made me a fresh steak which was much better. Staff were very attentive and lovely. Drinks were nice, if a little over priced. We had a great deal, 3 courses and a glass of sparkling wine for £28, would definitely recommend.

Very good. Great value for money, staff v attentive and lovely surroundings are lovely..

I started seated at the bar- had trouble getting served- bar understaffed. Excuse was ‘we’re really busy’. After being neglected at the bar we sat down to dinner. Food was ok- meat was nice. But service and ambience were both awful. We didn’t order starters, and our mains didn’t arrive until an hour after we were seated. Waiter and floor manager both apologised for the delay individually- but damage done. Dining room was super noisy And our table was just opposite to the scullery/dumbwaiters which are located in the middle of the restaurant. Yuck. We were served and billed for a side we didn’t order. Overall impersonal service- won’t be going back. Not a great dining experience.

We went for the set menu offer of 3 courses and a cocktail for £28/head. Myself, my husband, two daughters and my mother all enjoyed the meal. The atmosphere was lovely: special without being stuffy. The food was delicious and the red wine (a Malbec) was excellent too. We were a little surprised at the bill as 5 x £28 = £140 plus about £40 for the wine makes £180 in my head but we were charged £225. Unfortunately, we didn't spot this until later so not a lot to be done now which is a shame. That's why my value rating below is 2 stars instead of 5. If the bill had been correct I would say it was definitely great value for money especially with such a gorgeous location and setting.

Underwhelming. Arrived early so decided to have a drink in the bar beforehand. All tables were reserved as a party was due for afternoon tea. Eventually we were offered a table and the bar person said someone would be over to take our order. We waited for 15 minutes no one came, so we opted to go to our table and order drinks from there.The three course fixed price menu had limited choice, but everyone found something to their liking. Starters of soup, duck pate and mackerel were ok but quite small. Mains of fillet steak tail (£5 supplement) and rib eye steak were quite dry. Medium rare was requested but arrived medium well. Gammon was nice but had a sinew running through it. All of the meals were warm at best perhaps due to the fact that they had arrived via dumb waiter from a remote kitchen. The lemon meringue pie dessert had a very thick casing which was difficult to break but tasted good. Chocolate torte and lemon posset were excellent. Service in the restaurant was quite good - shame about the bar service on our arrival.

In summary, we were underwhelmed by the experience.