Frankie & Benny's - Clarks

We go almost every week to Frankie & Benny's in Clarks Village. We are always given a really warm welcome & have got to know the staff really well.
I have food allergies but both the staff & chefs know this & they make sure I'm not given anything that would aggravate my problem. Alex , Brad & Ed are particularly good & are very popular with everyone I see them deal with. Also Gina & Alena are lovely too but we don't get to see them as often. All in all we would recommend this Restaurant to anyone.

Worst meal ever, Chicken was tough, the cheese didn't even melt, whole meal was tepid.

Staff were professional, friendly and very hard working. Only downside to the restaurant, it was a little on the cold side. The area could have been a little warmer as we both mentioned how cold we were. The food was superb, good value and nice sized portions. The garlic bread as a starter was delicious and would happily just eat that all night.

We were on a day trip so booked in advance, we have always had a very good breakfast in our local F&B. The service was slow even though it wasnt that busy, we all had a breakfast and all of our beans were cold sent them back and received more only to find these to were cold. Ordered refillable tea but this took three attempts to get a refill and by this time we were ready to go.

Easy to see as soon as you enter Clarkes village, clear instructions for customers about being seated. Very busy when we went 2 adults 2 children but served quite quickly from sitting down to receiving meals took 30 minutes. Service was good and drinks toppped up when needed. Nice environment but can be noisy with patties etc but normally doesn't affect my experience.

Excellent service waitress was so friendly and helpful

Too expensive for 2 great grandparents and 2 little Girls.
Plus £13 VAT

Great friendly quick service.Great food nice relaxed atmosphere. Children enjoyed the kids packs whilst waiting for food.

Sadly waitress didn't seem to be aware of us when we were seated and we had to chase her to give our order. Meals took a long time to arrive and ribs arrived with no bbq sauce. This was returned to kitchen, the same meal was returned (I know it was the same meal as had eaten one of the ribs before returning) but without the sweetcorn! The waitress dropped a knife on the floor which she then just left there.

Manager came over and handled our complaints well.

Food was good especially my burger! Kids had a pizza which for a 5 year old was huge, the 7 year old had spaghetti which she loved. My partner enjoyed his steak but commented it would have been nice to have had peas with it! Service was excellent as usual as visit usually every week.