Loved the furnishings.
17 augusti 2017
The Cranley Hotel in the heart of Kensington is a luxury, boutique hotel in a former Victorian townhouse. The in-house Banu Restaurant serves Persian food in a cosy and stylish setting.
Banu at the Cranley Hotel
10 Bina Gardens, London, SW5 0LA
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(**** 15 januari 2018 av Amanda från Eastry
Incredibly disappointing. The food was good but the staff successfully ruined our experience. I had booked the 3 course meal with 90 minutes free flowing wine for £35 per person as a treat for my daughter before she left for Australia. As it turned out nothing could have been further from the truth - a person could have died of thirst! When we arrived they didn't seem to be expecting us. I explained the nature of our booking and offered to show them our confirmation in an effort to avoid any misunderstandings later. Throughout our time there the staff seemed to avoid coming to the table at all costs despite the fact that, for the most part, we were the only diners. At the end of the meal we were presented with a bill for nearly £100 which I had to query. They then behaved as though we were trying to swindle them despite the fact that I could not have been more upfront when we arrived. They really should not advertise deals which they have no intention of honouring. All in all a truly miserable experience.
(((** 29 augusti 2017 av Holly från London
Myself and a friend visited for Afternoon Tea and the food and the service here were both good; it was a lovely setting, there was plenty of food and the staff were attentive and courteous. Sadly our experience was marred somewhat by the fact that we spent the entire visit with 3 children from the hotel on the table next to us watching Spanish TV on their phones at full volume and running round the place screaming every time a wasp came within a hundred yards of them. I realise that we could have raised this with the staff and agree I have only myself to blame for not having done so, but I stayed quiet in the hope that a member of staff would eventually notice they were being a nuisance and disturbing people and ask them to quieten down. It didn't happen, and while I'm sure their parents enjoyed a lovely, peaceful meal inside, this was done at the expense of everyone sat outside, particularly myself and my friend who could barely hear each other speak over the fuss. I’m not an unreasonable person, but when I go for afternoon tea in a nice setting I want it to be relaxing and pleasant, I do not want to be surrounded by shrieking children. Sadly, a very disappointing experience.
((((( 17 augusti 2017 av James från London
Loved the furnishings.
((((* 10 augusti 2017 av Christina från London
Lovely relaxing easy going atmosphere ,not noicy and comfortable .Sevice was charming and food tasty !!
(((** 7 augusti 2017 av Randolph från London
Lovely setting, average food, nice but very inexpert service -- and not cheap. So a mixed experience for our first English afternoon tea
(((** 31 juli 2017 av Philippa från London
Colourful dining room with a relaxed atmosphere. Staff friendly and attentive. I thought the sandwiches were lacklustre but the scone was delicious as were the fresh strawberries. Cakes nice but nothing special.
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