Busaba Eathai The O2

Service was good , staff friendly but food lukewarm and very bland seemed as if it was all pre prepared and warned up

Food delicious- service very good.
Will return next time visiting O2

The excellent cuisine was matched with the great atmosphere. The waitresses were very helpful and efficient. The manager was extremely helpful on our query.

Good service. Clean restaurant. Good food

Awful. Completely different to usual Busaba Eathai experience on Panton Street in central London. Staff were incredibly friendly and helpful, but the kitchen sent out miserly portions which we queried and were replaced. Told us the chef was used to different portion sizes; we effectively had starter size portions for a main course price. The table staff resolves this, but it's interesting to think we would have been overcharged if we hadn't questioned it when it was so noticeable.

The food was amazing,would recommend the calamari - the best we have tasted! The massaman was delicious in fact the complete meal was great,service was friendly and fast. Oh the Pad Thai is another must!! We will definitely go back when we go to our next show, Busaba Eathai was the perfect start to our evening with Celine Dion!!

So disappointed in our experience last night. We have eaten at Busaba Eathai on the last 3 occasions we have visited the O2 for concerts and always so happy with the excellent service and quality of food. We took my son to see Ed Sheeran for his 9th birthday last night, and booked a table for 5.30pm. We arrived at the restaurant at 5.25. We stood in a queue for 15 minutes, with no one acknowledging us, or the people in front of us - lots of staff were walking by and standing by the front desk to process orders. After worrying our table was going to be given away (as we were now 10 minutes after booking time) and establishing the people in front of us hadn’t booked, I approached one of the waiting staff to explain we had booked, to be shouted at to get back in the queue and wait.

We eventually got seated at 5.45. The waiting staff all appeared incredibly harassed - they were running around and throwing dishes in the stations with great crashes. We waited until 6.15 for drinks. Our food arrived at 6.25. We had ordered prawn crackers from the children's menu for our son, and cashews. These never arrived. My noodle dish was freezing cold, clumped together and inedible. When we eventually got the attention of who I assume was the very busy looking manager, and explained we hadn’t received some of our food and it was cold, he removed these items from the bill, but did not have time to apologise.

Having had such a lovely dining experience on previous occasions I can only assume the restaurant was incredibly short staffed and this contributed to the awful service. There is no excuse however for shouting at waiting customers, and this most certainly did not give a warm welcome and really ruined the first part of a family outing for my son’s birthday. Surely if the restaurant is located in a venue that has regular events, the anticipation for busy evenings like this should be accounted for in planning staff, particularly door greeters. We won't ever go back.

Good food

Great food and atmosphere.

Poor service! Terrible in fact. Rude staff. The whole experience was quite mortifying given that i'd sung the restaurant's praises to my mates amd insisted we book there for a birthday meal. The waiter didn't understand the order, table wasn't cleared before the mains came. Dirty dishes were piled on with our mains crammed around it. The waitress didn't even bother picking them up. My plate was taken away before i even finished my meal. We are not going there again, even though the food was good. But that's about it.